#139: Lauren Faison-Clark: Uncomplicating Telemedicine


Healthcare Boss

Healthcare Boss

November 19, 2020


Jason A. Duprat, Entrepreneur, Healthcare Practitioner and Host of the Healthcare Entrepreneur Academy podcast talks to Lauren Faison-Clark, System Line Administrator for Regional Development, Population Health and Telemedicine at Tallahassee Memorial HealthCare. Lauren talks about the value of telemedicine and its rise due to the pandemic and how patients and practitioners alike can benefit from this hybrid form of healthcare.


Episode Highlights

  • Telemedicine is a hybrid model of healthcare which includes services like reimbursements and innovating doctor-patient interaction while providing quality healthcare. 
  • Lauren shares her experiences and involvement with telemedicine.  
  • She discusses the evolution of both hardware and software, starting from a pilot launch up to the present, and the struggles they encountered at Tallahassee Memorial HealthCare. 
  • Following the new normal of COVID, Lauren talks about the positive and negative reception of telemedicine among health practitioners, including their concerns with face-to-face patient interaction.
  • Telemedicine has encountered many external factors, including state laws. 
  • Lauren shares the ups and downs, as well her struggles with reimbursement.
  • What is State Parity Law and CMS? What would these restrictions in different states mean for telemedicine?
  • For patients who see the importance of telemedicine, Lauren encourages everyone to share their voice and serve as an advocate.
  • For healthcare practitioners and providers who want to implement telemedicine into their practices, Lauren advises to keep it simple.
  • Hardware and software functionality is important. Lauren shares her thoughts on personalizing software according to an organization’s business model and HIPAA compliance.
  • Lauren shares her closing words of wisdom – keep the momentum going! The more people who advocate for telemedicine, the better chances for it to be utilized long term.


3 Key Points

  1. The healthcare industry is continuously evolving, and with the current pandemic, healthcare providers have turned to other methods to provide their services for their patients. Telemedicine amidst the pandemic and has found a way to take technology and improve the current form of healthcare.
  2. Telemedicine keeps patients connected with healthcare providers, allowing them to receive quality care wherever they are with less cost and resources. 


  1. Telemedicine uses simple hardware, including tablets and monitors, and pairs it up with user-friendly software. HIPAA compliance is important and it’s up to organizations to personalize their system according to their business model and needs.


Tweetable Quotes

“Let’s just keep the momentum going, keep pushing it. Change is uncomfortable, we’re in the middle of change so you gotta keep pushing it forward.” – Lauren Faison-Clark


“Each of us comes with this whole package of challenges, experiences, history and stressors.” 

– Lauren Faison-Clark


References Mentioned

Lauren Faison-Clark on Linkedin – https://www.linkedin.com/in/lauren-faison-9128a577


Tallahassee Memorial Healthcare Website – https://www.tmh.org/


#HealthcareEntrepreneurAcademy #healthcare #entrepreneur #entrepreneurship #telemedicine #COVID #patientcare #patientinteraction

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